SERVICE

Customer Service

1. Contact Information
   • Our customer service team is available 7 days a week, 24 hours a day. You can reach us via email at [nvsmart@nvlok.com] or through our online contact form on our website.
2. Response Time
   • We strive to respond to all customer inquiries within 2 business hours. In most cases, you will receive a response much sooner.
   • If your issue requires more in-depth investigation, we will keep you updated on the progress and estimated resolution time.
     
     

Technical Support

1. Installation Assistance
   • If you need help installing any of our locks, we provide detailed installation instructions with every product.
   • Additionally, we have video tutorials available on our website for some of our more popular locks. If you still have questions, our customer service team can guide you through the installation process step by step.
2. Troubleshooting
   • If you encounter any problems with your lock, such as difficulty opening or closing, or if it appears to be damaged, our technical support team can assist you.
   • We will ask you for details about the issue, such as when it started, any error messages or unusual sounds, and will provide you with solutions based on the information provided.
     
     

Warranty and Returns

1. Warranty Policy
   • Our products come with a [warranty period] warranty. The warranty covers manufacturing defects and faulty workmanship. Please refer to the detailed warranty policy on our website for more information.
   • If you believe your lock has a warranty issue, please contact our customer service team as described above.
2. Returns and Exchanges
   • We offer a [return period] return policy. If you are not satisfied with your purchase for any reason, you can return the product within the specified period for a full refund or exchange.
   • The product must be in its original condition and packaging. Please contact our customer service team to initiate the return process.
     
     

Product Customization

1. Custom Lock Options
   • We offer some customization options for our locks. For example, you may be able to choose a different color or length for certain lock models.
   • To inquire about customization options, please contact our customer service team. They will provide you with available choices and any associated costs.
2. Personalized Service
   • We strive to provide personalized service to each of our customers. Whether it's answering your questions about product features or helping you find the perfect lock for your needs, our team is dedicated to ensuring your satisfaction.