We offer a 30-day return policy on all of our products. If you're not satisfied with your purchase, you can return it for a full refund or exchange.
Warranty Exclusions
Normal Wear and Tear:
Regular wear and tear that occurs over time with normal use, such as minor scratches on the lock surface or slight fading of the finish, is not covered by the warranty. This includes wear on the chain links from regular locking and unlocking.
Damage from Misuse or Abuse:
If the lock is damaged due to improper use, such as using excessive force to lock or unlock, using the lock in a way it was not intended (e.g., using it to lift heavy objects), or subjecting it to intentional damage, the warranty will not apply.
Altered or Modified Locks:
Any lock that has been altered, modified, or repaired by unauthorized persons or with unauthorized parts will void the warranty. This includes attempts to disassemble the lock for any reason other than as instructed by our customer service.
Loss or Theft:
The warranty does not cover the loss or theft of the lock. It is the customer's responsibility to ensure the safekeeping of the lock.
Warranty Claims Process
Contacting Customer Service:
If you believe your lock has a defect covered by the warranty, please contact our customer service team as soon as possible. You can reach us via email at [nvsmart@nvlok.com] or through our online contact form on our website. Provide detailed information about the problem, including the lock model, the date of purchase (if possible), and a description of the issue.
Product Inspection:
Our customer service team may request that you send the lock back to us for inspection. We will provide you with shipping instructions and a return authorization number. Please ensure that the lock is packaged securely to prevent further damage during transit.
Resolution:
Once we have inspected the lock and determined that the problem is covered by the warranty, we will either repair or replace the lock and send it back to you at no cost. If the issue is not covered by the warranty, we will inform you of the available options, which may include paying for repair services or purchasing a replacement lock at a discounted price.
Additional Support
Installation Assistance:
If you need help installing any of our locks, our customer service team can provide you with detailed installation instructions and even video tutorials (if available). We want to ensure that you are using the lock correctly to maximize its security and lifespan.
Maintenance Tips:
We offer maintenance tips and guidelines to help you keep your lock in good working condition. This includes information on cleaning the lock, lubricating the moving parts, and storing the lock properly. Regular maintenance can help prevent potential problems and extend the life of your lock.
Product Compatibility:
If you are unsure whether a particular lock is compatible with your bicycle or motorcycle, our customer service team can assist you. We can provide information on the dimensions and requirements of each lock to help you make an informed decision.
